SHRM Hosted Affiliate Website Service Desk
Service Desk Coverage Notice (9/8-9/22)
Please be aware that routine support requests will be temporarily paused from September 8 through September 22 due to scheduled time away for the primary help desk manager.
Routine support requests submitted during this period will be reviewed and addressed starting September 23.
If you experience an urgent issue affecting your website’s functionality or accessibility, please submit your request using the following form: Urgent Issue Submission Form.
Thank you for your understanding and patience. The Service Desk is committed to supporting you, and all routine inquiries will be handled promptly upon resumption.
Please ensure you submit your support request when you are ready to engage promptly with our Service Desk staff. Timely communication on your part is vital for swift issue resolution, and greatly facilitates this process.
We strive to resolve tickets quickly and rely on your timely responses to effectively address your concerns. If we do not hear back from you within
3 business days, your ticket will be automatically closed.
Thank you for your understanding and collaboration.
Monday - Friday, 8:00 AM to 5:00 PM (ET), except when SHRM is closed due to holidays, administrative closings or inclement weather.
To ensure you receive our service desk email reply, make sure your spam blocker accepts email from the shrm.org domain.
| Service Request Forms | Training and Support Guidelines |
| Program Information | Resources |
