Website Technical Support

Support requests must be submitted exclusively by website administrators. If you are not listed as an administrator, we regret to inform you that we cannot provide assistance.

Kindly refrain from submitting a support request unless you are prepared to engage with our Service Desk staff promptly. Timely communication on your part is crucial for swift issue resolution, and your cooperation greatly facilitates this process. Thank you for your understanding and collaboration.

DESCRIPTION OF PRIORITY LEVELS

Low: A service request that does not require immediate attention or involves long range planning or an inquiry about the software or requests for information.

Medium: A general service request or problem is a normal issue that can be handled within a reasonable time frame. It may affect some functionality, performance, or usability of the web site, but does not prevent its operation.

High: This is an issue that requires immediate attention. This would be an issue that affects the entire web site, such as the site being inaccessible, malfunctioning, or displaying incorrect information to the users.

Priority: *

Low

Medium

High

CONTACT INFORMATION

Contact Method: *

Phone

AFFILIATE INFORMATION

Please provide the full name of your chapter or council and do not enter an acronym. This will help us to identify your organization and avoid any confusion with other groups that may have similar abbreviations.

Chapter or Council Name: *

Chapter # or N/A for Councils: *

Website Address: *

Your First and Last Name: *

Your Email Address: *

Your Phone Number & Extension: *

(555) 555-5555

ASSISTANCE NEEDED DETAILS

Please provide a clear and specific description of the problem or issue: *

To help us troubleshoot the problem, please describe in detail what you did before the error occurred. Try to recall the exact sequence of actions you performed that led to the error. This will allow us to replicate the issue and find a solution: *

The URL of the page where you encountered the error or problem. You can copy and paste it from the address bar of your browser: *

Error Message Received: *

TYPE & VERSION of web browser being used: *

Completing and submitting this form will generate a support ticket for the SHRM Affiliate Website Program Service Desk. One of our team members will promptly assist you with your inquiry.

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Website Technical Support

DESCRIPTION OF PRIORITY LEVELS

Please provide the full name of your chapter or council and do not enter an acronym. This will help us to identify your organization and avoid any confusion with other groups that may have similar abbreviations.

SHRM Affiliate Website Program