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Website Technical Support

    Support requests must be submitted exclusively by website administrators. If you are not listed as an administrator, we regret to inform you that we cannot provide assistance.

    Please ensure you submit your support request when you are ready to engage promptly with our Service Desk staff. Timely communication on your part is vital for swift issue resolution, and greatly facilitates this process.

    We strive to resolve tickets quickly and rely on your timely responses to effectively address your concerns. If we do not hear back from you within 3 business days, your ticket will be automatically closed.

    Thank you for your understanding and collaboration.

    DESCRIPTION OF PRIORITY LEVELS

    Low:
    Informative/Low Impact.    		 Medium:
    Minor impact/Most of the system is operational.    		 High:
    Significant impact/severe service downgrade.
    CONTACT INFORMATION
    AFFILIATE INFORMATION
    Please provide the full name of your chapter or council and do not enter an acronym. This will help us to identify your organization and avoid any confusion with other affiliates that may have similar abbreviations.
    (555) 555-5555
    ASSISTANCE NEEDED DETAILS

    Please provide a clear and specific description of the problem or issue.

    To assist us in troubleshooting the issue, please provide a detailed description of the steps you took before encountering the error. Include the exact sequence of actions performed that led to the problem. This information is crucial for us to accurately replicate the issue and provide a resolution efficiently.

    Completing and submitting this form will generate a support ticket for the SHRM Affiliate Website Program Service Desk. One of our team members will promptly assist you with your inquiry.

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