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FAQs for SHRM Affiliate Website Program Participants

    How do I get help and guidance from SHRM?

    If you have program or software questions, need guidance, or require technical support, SHRM provides assistance through its Support Ticket System. Submitting a Support Request is required, as outlined in the Training and Support Guidelines, and it offers several benefits:

    • Efficient Issue Resolution: Collects all the necessary information to address your issue promptly.
    • Progress Tracking: Automatically generates a support ticket to monitor updates and track progress.
    • Continuous Improvement: Helps SHRM document recurring issues and their solutions to enhance services over time.

    To submit a Support Request, visit the Support Request Forms page located in the Training Center under Resources. We recommend bookmarking this page for quick access: Support Request Forms

    To ensure you can easily access assistance even if you encounter difficulties with your website, we recommend bookmarking the Service Desk. It provides links to support request forms and additional helpful resources.

    Is there a way to gather Website Statistics for our hosted site?

    Yes.  We use Google Analytics for our hosted affiliates and this is set-up on your website when created by SHRM.

    In order for a hosted affiliate to access their Google Analytics information, a chapter or council would have to first set-up a Google account and provide SHRM with the email address used. SHRM then sets up access to the information through that email address.

    It is recommended that you use an email address that will stay with your chapter and not a personal email address. This will make the account access within your chapter easy to transfer since you will be creating the login information.

    If you are interested in having access to the statistics for your website, please do the following:

    SHRM will set-up your chapter/council access based on the email address you provided and then send you login instruction.

    How do I know what is happening with the program and/or software?

    Emails from SHRM: When SHRM needs to send out important information such as software upgrades, down-time, etc., we will send a direct email.  In order to send the email we generate a report of everyone in your website database with the Role of Administrator. So, please make sure that the email address in your chapter/council website is accurate. 

    Can we create a secure space on the site to store board information?

    The software does have the ability for you to create content on your site and mark it Board Member Only. This would allow you to post your minutes, financials and other board documents and only the people in your database that have the Role of Board Member will be able to see this content after logging in. To accomplish this, you would need to mark the Board Members in your database with the Role of Board Member and any content you would select the Publishing Options of Published and Only allow board members to view as shown below:

    You can learn more by reading the article titled Creating New Web Pages found in your website Training Center under the sub-heading of Creating & Editing Web Pages.

    Why does copying and pasting images not format correctly?

    The software is not set-up for you to copy and paste images.

    All images must be uploaded to the server and then you can use the Image link within the toolbar to insert the image into the content. You can learn more by reading the articles within your website Help & Training Center under the sub-heading of Images & Videos.

     

    How do we post videos?

    The SHRM Hosted Website software does not support video files, but you can still include videos.

    In order to accomplish this, your video file would have to be hosted externally through a third-party source (like YouTube) and then you would use the Embed Code they provide.

    You can learn more by reading the articles within your website Help & Training Center under the sub-heading of Images & Videos.

    Can we post local jobs on our site?

    Yes.  You can post local jobs on your site within the page content area and you have the right to charge a fee if you choose.

    Can we allow local companies/sponsors to advertise on our site?

    Yes.  You can post ads on your site within the page content area and you have the right to charge a fee if you choose.

    Does SHRM offer an email account through the program?

    No.  An email account/s is not provided with the program.  You can use any email service you choose.  A lot of our hosted affiliates use a free service such as Google, Hotmail, Yahoo, etc.

    Can we add payment functionality to our site?

    Although SHRM does not offer this option you can add this type of functionality to your site.  Most affiliates use PayPal, however, you can contract with any third party vendor you wish as long as they can offer you one of the following options:

    • Code that can be added to a page on your site that will display “Buy Now” or “Payment Option” buttons.  When a user pushes one of these buttons, they would be directed to your vendor’s site where they can enter their credit card information and their payment will be processed based on your set-up with the vendor.
    • A link that will direct the user to your vendor’s site where they can enter their credit card information and their payment will be processed based on your set-up with the vendor.

    For more information, please read the document titled Adding Payment Options found in your Training Center under the sub-heading of General Information.