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Support Request Forms

    Service Desk Coverage Notice (9/8-9/22)

    Please be aware that routine support requests will be temporarily paused from September 8 through September 22 due to scheduled time away for the primary help desk manager.

    Routine support requests submitted during this period will be reviewed and addressed starting September 23.

    If you experience an urgent issue affecting your website’s functionality or accessibility, please submit your request using the following form: Urgent Issue Submission Form.

    Thank you for your understanding and patience. The Service Desk is committed to supporting you, and all routine inquiries will be handled promptly upon resumption.

    Support requests must be submitted exclusively by website administrators. If you are not listed as an administrator, we regret to inform you that we cannot provide assistance.

    Please ensure you submit your support request when you are ready to engage promptly with our Service Desk staff. Timely communication on your part is vital for swift issue resolution, and greatly facilitates this process.

    We strive to resolve tickets quickly and rely on your timely responses to effectively address your concerns. If we do not hear back from you within 3 business days, your ticket will be automatically closed.

    Thank you for your understanding and collaboration.

    Website Technial Support

    If you are having trouble with the software, something is not working properly, you need assistance in setting up functions and features.

    Website Technical Support Form

    Login Issue

    If an administrator or chapter member is having login issues. Please do not direct a member to submit this form. We can only assist someone listed as an administrator for your site.

    Login Issue Form

    Request for Training

    Please use this form to request training.

    Request for Training Form

    Website or Program Questions

    If you have questions about the software, software capabilities, best practices,etc.

    Website/Program Questions Form

    Google Analytics Login Access

    If you would like to have login access to the statistics for your website.

    Google Analytics Login Access Form

    Agreement Termination Request

    If your chapter/council has decided you no longer wish to participate in the SHRM Affiliate Website Program, submit this form to terminate the agreement.

    Please be aware that we require a 5 business day advance notice for this type of request. The work to fulfill such requests is conducted after normal business hours on Tuesdays and Thursdays.

    Agreement Termination Request Form

    Website URL Change Request

    If your chapter or council has undergone a name change and require an updated website address.

    Please be aware that we require a 5 business day advance notice for this type of request. The work to fulfill such requests is conducted after normal business hours on Tuesdays and Thursdays.

    Website URL Change Request