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SHRM Hosted Affiliate Website Service Desk

    Advance Notice: Temporary Pause on Routine Support

    We want to inform you that the SHRM Affiliate Website Service Desk will be temporarily pausing routine support requests from September 8 through September 22 due to the scheduled time away for the primary service desk manager. Routine requests submitted during this period will be addressed starting September 23.

    To ensure your routine support needs are handled promptly, please consider submitting any non-urgent requests as soon as possible before the pause begins.

    If you experience an urgent issue affecting website functionality or accessibility during this time, a link to an urgent issues form will be posted and made available for your use.

    Thank you for your cooperation and understanding!
    This service desk and materials contained within are provided for chapters and councils that have a website hosted by SHRM.

    Please ensure you submit your support request when you are ready to engage promptly with our Service Desk staff. Timely communication on your part is vital for swift issue resolution, and greatly facilitates this process.

    We strive to resolve tickets quickly and rely on your timely responses to effectively address your concerns. If we do not hear back from you within
    3 business days, your ticket will be automatically closed.

    Thank you for your understanding and collaboration.

    Hours

    Monday - Friday, 8:00 AM to 5:00 PM (ET), except when SHRM is closed due to holidays, administrative closings or inclement weather.

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    To ensure you receive our service desk email reply, make sure your spam blocker accepts email from the shrm.org domain.

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